Cuci12 Privacy Policy — Our Commitment to Your Data
Cuci12 takes the protection of every user's personal information seriously. This Privacy Policy clearly outlines the types of data we collect, how it is used, how we protect it, and the rights you hold as a user of our platform.
What Information Do We Collect?
When you register and use the cuci12 platform, we collect several categories of information to ensure a smooth, secure and personalised user experience. All data collection is carried out transparently and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Account Information
Your full name, email address, phone number, date of birth and login credentials provided during registration. This information is used to verify your identity and keep your account secure.
Payment Information
Transaction details in Malaysian Ringgit (RM), including your chosen payment method such as FPX, DuitNow, and online banking. We do not store full card numbers; all financial data is processed through encrypted channels.
Device & Browser Information
Device type, operating system, browser type, IP address, approximate location data, and language settings. This information helps us optimise platform performance for mobile users in Malaysia.
Usage Data
Records of in-platform activity, including games played, pages visited, session duration and user preferences. This data is used to improve our services and deliver more relevant content.
How Is Your Information Used?
Cuci12 uses the information we collect solely for legitimate platform operations and to deliver the best experience to our users in Malaysia. We will never sell your personal data to any third party for marketing purposes without your explicit consent.
- Account Management: To handle account registration, verify identity, manage logins and maintain user account security.
- Transaction Processing: To facilitate deposits and withdrawals in MYR through secure local payment methods.
- Service Improvement: To analyse usage patterns, improve the platform, introduce new features and tailor content to user needs.
- Support Communications: To send important account notifications, terms updates, relevant promotions and customer support responses.
- Legal Compliance: To fulfil Know Your Customer (KYC) requirements and comply with regulations set by the relevant authorities in Malaysia.
- Fraud Prevention: To detect and prevent suspicious activity, account misuse and unauthorised access attempts on the platform.
Any use of your data beyond the purposes stated above will require your explicit additional consent before any action is taken.
Cookies & Tracking Technologies
The cuci12 platform uses cookies and similar tracking technologies to enhance user experience, understand usage patterns and ensure the platform functions properly across all devices. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies, including: Essential Cookies that enable core platform functions such as login and session security; Performance Cookies that collect information on how users interact with the platform for improvement purposes; and Preference Cookies that remember your preferences such as language and region.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use cuci12 after receiving our cookie notice, you agree to the use of cookies as described in this policy.
We may also use third-party tracking technologies such as platform analytics to help us understand traffic and user behaviour in aggregate — this information cannot be used to identify you individually.
Data Storage & Security
Cuci12 stores all user data on servers protected with industry-standard encryption (SSL/TLS). Personal and financial information is held in a controlled environment with access restricted to authorised personnel only. We use AES-256 encryption for data at rest and HTTPS for all communications between your browser and our servers.
Your data is retained for as long as your account remains active or as needed for legitimate operational purposes. When an account is closed or upon user request, data will be deleted or anonymised in accordance with established procedures, unless there is a legal requirement to retain it for longer.
While we take all reasonable precautions, no digital system can be guaranteed to be completely secure. Users are advised to do their part by using strong passwords and not sharing their account details with anyone.
Sharing Information with Third Parties
Cuci12 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, in certain limited situations, we may share data with the following parties:
- Payment Service Providers: To process transactions in MYR via licensed FPX, DuitNow and online banking channels.
- Technical Service Providers: Companies that support platform operations — such as cloud computing, analytics, and security infrastructure services — are bound by strict confidentiality agreements.
- Authorities: Information may be disclosed to Malaysian authorities when required by law, court order, or for the prevention of fraud and financial crime.
All data sharing with third parties is governed by agreements that require them to protect your information to a security standard equal to or higher than our own.
Your Rights as a cuci12 User
As a registered cuci12 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to respecting these rights and making it easy for you to exercise them.
Right of Access
You have the right to request and receive a copy of the personal information we hold about you. Requests can be submitted through the cuci12 customer support team and will be processed within 14 business days.
Right to Rectification
If the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update your information through your account profile settings or by contacting our support team.
Right to Erasure
You may request deletion of your personal data upon account closure, subject to legal requirements that obligate us to retain certain records. Deletion requests will be processed within 30 days.
To exercise any of the rights above, please contact the cuci12 support team via email or the live support channels available within the platform. We take every request seriously and will respond within the stipulated timeframe.
Policy Changes & How to Contact Us
Cuci12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Users will be notified of any significant changes via in-platform notifications or email at least 14 days before the changes take effect.
The current effective date of this Privacy Policy is 1 January 2026. Continued use of the cuci12 platform following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci12 handles your personal data, please reach out to our support team. We are committed to responding to all enquiries within three business days and will work to resolve any issues in a fair and transparent manner.
Support email: [email protected]. You may also visit the Frequently Asked Questions for instant answers to frequently asked questions about privacy and data security.
Your Data Is Safe with cuci12
We put the privacy and security of your information first, every step of the way. Register today and enjoy Malaysia's responsible entertainment platform.